RTO 45020

Privacy Policy

How we collect, use, store and protect your personal information when you enquire, enrol and study with Archer Institute.

This page is a plain-English summary provided for convenience. The authoritative document is the official Archer Institute Privacy Policy (PDF). Where this summary and the official policy differ, the official policy applies.

About this policy

Archer Institute (RTO 45020) is committed to protecting your privacy and handling your personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This summary explains what we collect, why we collect it, how we look after it, and the choices you have.

What information we collect

We collect the information we need to answer your enquiries, enrol you, deliver your training and meet our regulatory obligations. Depending on how you interact with us, this can include:

Contact details such as your name, email address, phone number and postal address.
Enrolment details such as your chosen course, your state, your study history and any prior qualifications or recognition you claim.
Identity and eligibility information required for nationally recognised training, including your Unique Student Identifier (USI) where applicable.
Assessment submissions, progress records and results generated while you study.
Payment and billing information needed to process course fees.
Website and communication data, such as messages you send us and basic information about how you use our site.

How we use your information

We use your personal information to:

Respond to your enquiries and help you choose the right course.
Process your enrolment, deliver your training and assess your work.
Provide student support and keep you informed about your course.
Issue certificates, statements of attainment and other records of your study.
Meet our compliance and reporting obligations as a Registered Training Organisation.
Send you marketing and updates about courses and CPD, where you have given consent. You can opt out at any time.

When we disclose your information

We do not sell your personal information. We only disclose it where it is reasonably necessary to deliver your training or where we are required or authorised to do so. This can include:

Government regulators and bodies, such as the Australian Skills Quality Authority (ASQA) and the relevant state licensing authority, where reporting is required for nationally recognised training.
Trusted service providers who help us operate, such as our student management and learning platforms, under confidentiality arrangements.
An agency or employer who has sponsored your enrolment, where you have agreed to this.
Anyone else where the law requires or permits disclosure.

Storage and security

We store your information using reputable systems and take reasonable steps to protect it from misuse, loss, unauthorised access and disclosure. Access is limited to staff and providers who need it to do their job. We keep records for as long as we are required to under our regulatory obligations, then dispose of them securely.

Access and correction

You can ask to see the personal information we hold about you and ask us to correct anything that is out of date or inaccurate. We will respond within a reasonable time. If we cannot give you access for a legal reason, we will explain why.

Complaints about privacy

If you believe we have mishandled your personal information, please contact us first so we can look into it. If you are not satisfied with our response, you can raise the matter with the Office of the Australian Information Commissioner (OAIC).